Dial Dad respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

1. Information We Collect

We collect personal information necessary to deliver our home maintenance services, including:

• Full name, phone number, and email address.
• Property address and location details within the UAE.
• Details regarding your maintenance requests to formulate accurate quotes and service delivery.
• Information automatically collected when you interact with our security and bot-protection tools (such as Cloudflare Turnstile), including IP addresses, browser types, and device interaction signals used to ensure website security and prevent spam.

2. How We Use Your Information

Your data is collected and processed for explicit, lawful purposes, including:

• Contacting you regarding your inquiry to provide customized service quotations.
• Dispatching technicians to your location and managing your bookings.
• Communicating updates, invoices, and customer support responses.
• Complying with UAE legal and regulatory record-keeping obligations.

3. Data Security and Storage

• We implement robust technical and organizational security measures to protect your personal data from unauthorized access, loss, or disclosure.
• In compliance with UAE financial and data regulations, transaction records and user data are securely stored and retained for the legally mandated period.

4. Your Rights Under the UAE PDPL

As a data subject in the UAE, you have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, please contact us directly via our website.